Terms & Conditions

By placing an order with smart web, you confirm that you are in agreement with and bound by the terms and conditions below
Definitions
The Client : The company or individual requesting the services of Smart web: The partners, their employees or appointed agents.
General
smart webwill carry out work only where a written purchase order is provided either by mail or fax.
smart web will carry out work only for clients who are 18 years of age or above.

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors,smart web cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The web server, website, graphics and any programming code remain the property of smart web until all outstanding accounts are paid in full.smart web reserve the right to delay the publishing or provision of any design, files, hosting or service until accounts are paid in full.
Any scripts, cgi applications or software (unless specifically agreed) written by smart web remain the copyright of smart weband may only be commercially reproduced or resold with the permission of smart web.

smart web cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of smart web and where no charge is made by smart webfor such additions, smart web accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to smart web all materials required to complete the site to the agreed standard and within the set deadline.
smart web will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

smart web will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents
smart web will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
Database, Application and E-Commerce Development

smart web cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, cgi applications or software (unless specifically agreed) written by smart web remain the copyright of Smart web and may only be commercially reproduced or resold with the permission of smart web.

Where applications or sites are developed on servers not provided by smart web, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by smart web before being made generally available for use. Where "bugs", errors or other issues are found after the site is live and signed off by the client, smart web will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief and advise of any additional costs in order to acheive this.
Compatibility

smart web will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with current versions of Internet Explorer, Firefox, Safari and Chrome  and to a functional level where possible with older versions . Smart web can offer no guarantees of correct function with all browser software. Sites will be tested during development on up to date versions of both PC/Windows and Mac OS browsers. Sometimes clients may have non-standard software installed on their computer (including but not limited to browser plugins, spam filters, popup or advert blockers, virus or trojan software, firewalls), non standard settings or hardware issues which are beyond the control of smart web. In the event of problems, it falls to the Client to ensure that their computer systems are capable of displaying and working with hosting, email and websites.
Website Hosting

Whilst smart web offers hosting of websites, no guarantees can be made as to the availability or interruption of this service by smart web cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service.
smart web reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the Client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.
Payment of Accounts

A deposit may be required from a new client before any work is carried out. All deposits are non-refundable. In all cases, website hosting fees and any costs incurred by smart web on behalf of the client are payable in advance and are non-refundable.It is the smart web policy that any outstanding accounts for work carried out by smart web or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Smart web. If accounts are not settled or smart web have not been contacted regarding the delay, access to the related website may be denied. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.
Smart web reserve the right to request full payment before the release of files, design, domain names or hosting services.

Testimonials

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What our clients Say


Working with Smart Web means first and foremost that what you want to get done, get’s done! They offer professional service at all times and the responses are quick. There has never been a time when they have not reacted to a problem or a service requirement with speed and efficiency, along with sound advice.

We’ve been extremely happy with the work they have done on our website and on our newsletters and think they both look amazing. They have an unlimited amount of patience also, some days we bombard them with requests and issues and they continually take them onboard and tackle them.

Thoroughly recommended to anyone seeking smart web solutions for personal or business use.

Alice Karani
Director – Beauty Directory
www.beyoutiful.co.ke


I recently had a website designed by Dean at Smart Web Kenya. From the moment we began to talk, we knew we would be satisfied with their work. We aren’t just satisfied, we are amazed. Smart Web is innovative, resourceful, and reliable. The price was reasonable. Dean and all of the guys at Smart Web are professional, fun, and friendly.

They offer quality and comprehensive services and go out of their way to ensure their clients get exactly what they are looking for, and more. I highly recommend Smart Web for your web and app design needs!

Robert Rice
Director – Proexec Consultancy
http://www.
proexec.co.ke

On behalf of Edge Magazine East Africa and the rest of our team members, I would like to take this opportunity to recommend Smart Web Kenya as suppliers of creative web design, app development and online application services. As a premier business publication in the region, Edge Magazine is committed to the highest standards of journalism professionalism, creativity and innovation; and that, Smart Web Kenya has provided us.

We have engaged the in the development of our elaborate online magazine www.edgemagazine.co.ke . For any questions, feel free to reach out to me.

Sylvester Okumu
Managing Editor, Edge Magazine East Africa
http://www.edgemagazine.co.ke

This is to certify that Mr. Dean Achesa of Smart Web Kenya successfully carried out website design for MICRODE CONSULT Limited. We are impressed by his understanding and use of content management system –WordPress.

Our website is now running seamlessly. We have no hesitation to recommend Mr. Dean  for similar assignment to various organizations.

Alfred Ojwang
Director – MICRODE CONSULT
http://www.microdeconsult.com

Contact Details

Smart Web Kenya Limited
P.O.Box 64086-06200 Nairobi Kenya,
View Park Towers, Utalii Lane, 13th Floor Suite 5
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cell: +254 705 111 175, +254 734 394 523